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SHIPPING ,RETURNS & REFUND POLICY
Shipping
At Bruttlyn, we want you to be completely satisfied with your purchase. We ship your products within 24 hours. Our product generally taken 5-7 days for delivery across pan India. The tracking number of the shipped order will be sent to the customers e-mail and phone number.
Conditions for Return
For any reason you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund.To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as a receipt or order confirmation.
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Certain items are not eligible for return, such as personalised or custom-made items. We also do not accept returns on items that are on sale or part of a promotional offer.
Return Process
To initiate a return, please contact our customer service team at contact@bruttlyn.com . We will provide you with instructions on how to return your item. You are responsible for the cost of return shipping unless the item is defective or the wrong item was shipped.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 10 days to process.
Exchange
We do not offer direct exchanges. If you would like to exchange your item for a different size, color, or style, you must initiate a return and then place a new order for the desired item.
Contact Us
If you have any questions or concerns about our return policy, please contact us at contact@bruttlyn.com . We are committed to providing our customers with a hassle-free return process and will do our best to address any concerns you may have.